Refund Policy
At StoxMark, we want you to be completely satisfied with our service. We believe in transparency and fairness.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new annual subscription purchases.
If you are not satisfied with StoxMark for any reason within the first 14 days of your initial payment for an annual plan, you may request a full refund—no questions asked.
2. Monthly Plans
Monthly subscriptions are non-refundable. You can cancel your monthly subscription at any time to avoid future charges, and you will continue to have access to the service until the end of your current billing period.
3. How to Request a Refund
To request a refund, please contact our support team:
support@stoxmark.comPlease include your account email address and transaction details. We usually process requests within 5-7 business days.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us.